For customers
What is i-coupon?
I-coupon is a coupon for the deal which you purchased online. It will be valid after the deal is on. You will receive an email or a text SMS. Download it and print it. You may also access and print in the admin area after you log in to your account.
How do I pay?
You can pay with your credit/debit card through PayPal. Do not worry if you do not have a PayPal account as you can complete your payment without PayPal as well. Just follow our payment instructions with PayPal while you make your payment.
Alternatively, you may pay by cheque(s) or postal order(s). Payments are to be made payable to "e-City Trading Ltd". Please send your payments by post to: e-City Trading Ltd, 88-90 Hatton Garden, London EC1N 8PN. Please write your username and email address on the reverse side of the cheque(s) or postal order(s).
When will I get my i-coupon?
The i-coupon will be generated automatically once the deal is on. Therefore, you will receive the coupon on the next business day or once you have completed your payment.
We will e-mail you as soon as your deal is ready - usually no later than the next business day.
What happens if the deal doesn't reach its required minimum number of purchasers?
In that case, the deal is cancelled, and you won't be charged.
Who can I contact if I have more questions about the deal?
If you have purchased a deal, the best person to answer your questions will be the merchant, as the merchant will know their products and services well. You can find their contact information by clicking on the deal page itself or on the coupon that you received after your purchase.
How long is the deal valid for?
You do not need to redeem the deal on the same day. Every deal has it's own expiration date which will be listed at the 'Fine Print' section on the deal page before you buy the deal, or on the coupon which you have received after your purchase.
What should I do after I have purchased a deal?
We will process the purchases. You’ll receive an i-coupon number and an i-coupon code letting you know that your deal is ready to be used. To print your i-coupon, you can either click on the link  in the e-mail, or  sign into  your account at  i-coupon.co.uk. Once you have logged in, please click on “My i-coupon” at  the top right of the page. Simply print your  i-coupon, follow the redemption instructions
(located on the i-coupon), and enjoy!
Is it safe to buy a deal?
Of course. We do not store your credit/debit card details on our server as the payment process is transmitted by SSL directly to a secure electronic vault. Please keep your i-coupon account login information secure.
Can I cancel my purchase?
Cancellations are handled on a case-by-case basis. Unless there is something wrong with the purchase, we are generally unable to offer refunds after 72 hours from the purchase date. If you would like to cancel your purchase within 72 hours of your purchase, please write to us at finance@i-coupon.co.uk.


For business partners
How can I be a business partner of I-Coupon?
Send us an email by providing us your Name, Contact Number and your business address to
partnermanager@i-coupon.co.uk and we will be in touch with you within 24 hours to discuss how we can promote your business. Alternatively, you can fill in the contact form at the Business Opportunity section (on the bottom right of the deal page) and we will be in touch with you within 24 hours.
 If your question is not answered, or you have specific questions, please write to us at
contact@i-coupon.co.uk and we will get back to you as soon as possible.  


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